The on-going situation regarding COVID-19 (coronavirus)An update from the Fluent team - February 2021
As the impact of the COVID-19 pandemic continues within the UK, regrettably many businesses remain affected.
Fortunately, throughout the period, the Fluent Money Group have been able to react and adapt quickly to ensure that we maintain satisfactory levels of business as usual.
Accordingly, we want to reassure you of our continued commitment to supporting our customers with their borrowing requirements, while still protecting the wellbeing of our staff.
From the outset, here at Fluent we have continually reviewed our company policies and procedures, taking every precaution possible to ensure the premises are safe.
Some of our frontline teams have returned to their workstations, and some of our staff continue to work remotely, regardless, we do not anticipate any detriment to our customer service.
All Fluent staff are socially distanced in the workplace, wearing suitable face coverings when away from their desks, with access to hand hygiene sanitiser stations throughout the building.
Our investment in modern technology is serving us well in being able to handle customers' lending applications, it has also promoted the fact that the majority of our transactions are now paperless; we are proud to have reduced our paper usage by over 90% in the last ten months.
As usual, you can check the progress of your application by logging in to MyFluent.co.uk or by using our MyFluent App on your Smartphone or Android device. Where possible, please do this in the first instance so that we can keep in touch with you too.
If you do need to speak to us, you can call us on the number below and we'll make sure you speak to a member of our team.
We aim to keep this page updated with any changes ongoing.
The Fluent Office Risk Assessment for our premises at Rivington House can be viewed here.